Name: Four Seasons president and CEO Alejandro Reynal joined HBR editor at large Adi Ignatius to explain the three l
Uploaded: 2026-07-21T14:22:30+00:00
Duration: 69 s
Channel: @harvardbusinessreview
Description: TikTok video by @harvardbusinessreview: 3,267 views, 99 likes, 1 comments, 13 shares, 36 saves. Engagement 3.46%.

tokgauge/ @harvardbusinessreview / video6 / 10Esc

@harvardbusinessreview

Jul 21, 2026 · 1:09 · original sound

Four Seasons president and CEO Alejandro Reynal joined HBR editor at large Adi Ignatius to explain the three leadership practices behind Four Seasons' legendary customer service: hire for attitude, train for skill, and build a culture where people are empowered to deliver authentic, unscripted care. HBR Executive subscribers can watch the full video at hbr.org.

Views

3.3K

Likes

99

Comments

1

Shares

13

Saves

36

Reposts

0

3.46% ERengagement of this clip — below the author's average (4.30%)

top 30%outperforms 70% of the author's clips

117%of the author's average views

Download Open on TikTok ↗