@daviefogartyAug 23, 2026 · 1:18 · original sound - Davie Fogarty
I gave back $1M in refunds One of the most painful parts of scaling The Oodie was dealing with mistakes we had caused ourselves. Big orders went wrong. Deliveries went wrong. And sometimes the bill for fixing it was massive. A lot of brands try to protect cash in those moments. But the way you handle a refund can change how customers talk about you after something goes wrong. #ecommerce #business #customerservice #branding
6.2% ERengagement of this clip — below the author's average (7.88%)
top 46%outperforms 54% of the author's clips
0%of the author's average views
